Privacy Policy

Last Updated: February 25, 2025

This Privacy Policy describes how FastTrack Logistics ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us in any other way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name
• Billing and shipping addresses
• Payment information (processed through secure third-party payment processors)
• Account login credentials
• Communication preferences

Usage Information

• IP address and device information
• Browser type and settings
• Operating system
• Clickstream data and website activity
• Cookies and similar tracking technologies

Logistics Information

• Shipment details including origin, destination, contents, and value
• Tracking and delivery information
• Customs documentation and related information
• Warehouse inventory and storage data

How We Collect Information

• Directly from you when you fill out forms, create an account, or communicate with us
• Automatically through cookies and similar technologies when you use our website
• From third parties, such as business partners, data providers, and analytics services
• From public sources, including publicly available databases and social media platforms

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our logistics services
• To process and fulfill your orders, shipments, and transactions
• To communicate with you about your account, orders, or inquiries
• To send you updates, promotional materials, and newsletters (if you've opted in)
• To personalize your experience and deliver content relevant to your interests
• To analyze usage patterns and improve our website and services
• To detect, prevent, and address technical issues, fraud, and security breaches
• To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information with:

• Service providers and business partners who help us deliver our services
• Customs authorities and other regulatory bodies as required by law
• Financial institutions and payment processors to complete transactions
• Professional advisors, such as lawyers, auditors, and insurers
• Law enforcement or government authorities when required by law

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and testing
• Employee training on data protection and privacy
• Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Dispute resolution requirements
• Business and operational needs

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information in certain circumstances
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

As a global logistics company, we may transfer your personal information to countries outside the European Economic Area (EEA) or your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through appropriate channels. We encourage you to review the Privacy Policy whenever you access our services.